The support that you will get from your cloud hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical issue with an existing account. Prompt and clear info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a real hosting supplier and not from a reseller. If you acquire a hosting account through a company that does not own its servers and it cannot access them directly, it's likely that you'll wait for a couple of days in order to get an answer to your question, thus your sites may stay offline for ages. In comparison, a supplier which offers various ways of communication and has a tech support team available any time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our services before you make an order or you are an existing customer and you have any question or some issue, you're able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical issues or any matters which require more time to analyze and take care of. Unlike a number of other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so regardless of what your trouble is, it will be resolved on time and you will not waste days so as to have something fixed.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local phone numbers in the U.S.A., the UK and Australia plus a live chat service. If you're an existing customer and you want assistance with a technical issue which requires longer time to analyze or resolve, you are able to open a support ticket through your billing account or you'll be able to send an email and we will handle the problem and send you an answer within the hour. The reply time is guaranteed 24/7, including holidays and weekends, still for the majority of problems it takes less than 30 minutes to get support. The support service covers your VPS plus all pre-installed software it comes with, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone when you run an entire server, so every single dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee whatever the issue. This service is absolutely free for any type of difficulties with the server or the software that was installed from our administrators during the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you can send an email, and the actual response time for either of these rarely exceeds 30 minutes as we have admins available 24 / 7. If you require general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you may employ our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server plan through the billing Control Panel.