Installation and Troubleshooting
Learn more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
Besides having more resources, a very good reason why you can get your own web server and use it instead of a shared Internet hosting plan is the fact you are able to install and run a wide selection of software. With a shared account, you could use applications, that don't need root access and aren't set up server-side, so when you require particular software for your web sites, you cannot install it on a shared hosting server. This is not so with a hosting server of your own where you are able to install whatever you need. The downside is that you may not have much experience and dealing with your own machine is more challenging that managing a shared hosting account in which the service provider takes care of the majority of things. That's why we offer an additional service for our server packages called Installation & Troubleshooting and you may take advantage of it any time you experience any problems with the supervision of your machine.
Installation and Troubleshooting in VPS Servers
The upgrade is obtainable with all VPS server
solutions which we offer and you could add it either during the signup or at any time after via your billing Control Panel. It comes with an hour of custom work on your server, so our administrators will be able to aid you with software installation or setup. They can furthermore troubleshoot any piece of software that you have already installed in case it doesn't work efficiently, so you won't need to waste time to find out what's wrong as they can help you in a very quick and qualified manner. As this is a one-time upgrade, you can get it only when you need it and if a particular task takes a shorter period, the rest of the minutes will be available for the future and will not be reset in the end of the month. This upgrade is effective in case you cannot do something on your own or if you have our Managed Services upgrade, but the thirty minutes of custom work it provides aren't enough for a certain task.
Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all of our dedicated servers
and as long as you add it, our expert administrators shall be able to aid you with anything on your hosting server. This includes installing any third-party software that you may want to use on the machine and troubleshooting any script that operates poorly or does not run at all. Our upgrade comes with sixty minutes of work and in case a specific task isn't very time-consuming, we'll add the remaining time to your account. You shall be able to see how many minutes are left in your billing Control Panel and use them when you need help again. The Installation & Troubleshooting upgrade can be ordered at any time, so in the event that you require something to be set up in the very beginning, you can add it to your order during the sign up process, while if you require assistance later, you can add it from the server billing area. 30 minutes of custom work are provided with our Managed Services pack as well, but in case you require additional work to be performed on the hosting server, the Installation & Troubleshooting upgrade shall be a guarantee that your programs shall be installed and set up in the very best feasible way.