A ticketing system is the most widespread medium of communication that hosting companies offer to their clients. It is typically part of the billing account and is the quickest way to tackle a problem that requires a certain amount of time to investigate or that has to be forwarded to a sysadmin. Thus, all comments provided by either side will be kept in the very same location in the event that someone else wants to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which means that you will have to sign in and out of no less than 2 accounts in order to execute some task or to get in touch with the hosting company’s customer care staff. If you want to administer a handful of domains and each one is hosted in its own account, you will have to use even more accounts at the same time. Also, it might take a significant period of time for the provider to respond to your tickets.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting come with an integrated support ticket system, which is an indivisible part of our in-house created Hepsia Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in the exact same location – invoices, website files, emails, trouble tickets, etc., avoiding the need to sign in and out of different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks without logging out of your Control Panel. During the process, you can select a category and our system will offer you a variety of articles, which will give you more information and which may help you fix any given issue even before you post a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or a national holiday.