A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It's a very efficient way to receive some information about the web hosting services or get some issue resolved since you are talking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of errors when you exchange info like usernames or domain names, the quicker response time because the communication is live and the fact that you don't have to stay on the chat constantly - you can do another thing while the representative examines the issue in question. Furthermore, you can join a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone costs that you'll have to pay in case you are calling to another country.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, our company provides live chat support too. You'll be able to contact us every day, including weekends and holidays, and we can give you more information about the cloud hosting that we provide if you are not among our customers yet, or about common and billing questions when you already have an account. Although for solely technical matters you have to open a ticket to our technical assistance team, since such matters need additional time to be resolved, you may still contact us through our live chat for some tech information. For example, we are able to help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you can talk with a live person.