Should you ever face a problem with your site and be incapable of handling it on your own, ask the respective web hosting provider’s technical support team to help you bring the website back online. A quick resolution would be the perfect scenario, but many companies reply within twenty four hours or even more, particularly if you are working with a reseller. Even if your problem can be resolved easily, your website may not work satisfactorily or may not be available whatsoever for a lengthy period of time, so you may lose prospective clients since it’s highly unlikely that anyone will be inclined to go back to a broken website. Because of this, you should make certain not only that you can reach your hosting company, but also that they can answer and assist you in a timely manner. If an application update doesn’t proceed smoothly or if you delete something by chance, for example, the website must be restored promptly in order to prevent protracted unavailability.
One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our cloud hosting and you’ve got a query or chance upon a certain obstacle, you can contact us 24-7-365 by submitting a trouble ticket or by sending an e-mail and we guarantee that you will receive a reply in less than an hour. In case the issue can be solved, we will do it before we reply, while if there’s something that you have to do on your end, we will supply you with all the necessary details – what possible solutions to try, what settings to check, and so on. Normally, you will get an answer within half an hour max, which means that waiting for hours or even for more than one day to obtain assistance is something out of the question. Our 1-hour response time guarantee is valid for any enquiry that you might have – billing, technical or general.