Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Warranty

  • Our technical help and support crew is on–line day–and–night to respond to all your service inquiries. Each ticket you send to us shall be resolved within less than one hour. If your problem requires help from an administrator, we are going to forward the ticket to the person in charge and will let you know that the problem is under control.

  • Top quality support service

  • Top–class Customer Help And Support Service

  • We are on–line for you 24x7x365 to give you information and customer support and also to aid you with any trouble that you could possibly come across while you are handling your virtual server. We’ll support all pre–installed packages, plus your OS, server management panel (dependent upon the VPS type) and the Web Site Control Panel designed completely by us.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Web Site Control Panel that comes at zero cost with your VPS provides you with an internal article base. You can find a bunch of exhaustive how–to articles and a range of step by step video courses that show all the necessary website administration tasks. You can start using them by pressing the Help or Video buttons in the top right side of each Control Panel section.